The return of any products for exchange, replacement, credit or refund will not be accepted without the Company's prior approval. Unwanted products or products ordered in error will be subject to a returns & restocking charge. This charge will, at the Company's discretion, be either £10 minimum, or 10% of the goods value, or whichever is the greater.
To commence a return, please follow the process below:
- login to your online account
- select 'my orders' via the account admin menu
- select the order from which the item(s) are to be returned
- select the product(s) to be returned
- Under 'merchandise return' provide a full description of the reason for the return, giving as much detail as possible
- click 'make an RMA slip' to complete
You will receive a response, including any instructions for returning the goods, within 2 working days.